Terms & Conditions

TERMS & CONDITIONS

Welcome to www.DecadenceDelivered.co.uk. We are so pleased to see you here and that you would like to use
it to purchase some delectable cookies as a gift for your friends and family. By using this website you accept these Terms and Conditions, the Privacy Policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights. These Terms and Conditions apply to all orders which you, the customer, place using our website www.DecadenceDelivered.co.uk.

When using our Site to purchase a product, you will be requested to check the box indicating you have read, understood and agreed to accept the following terms and conditions. You must be at least 18 years old to accept the Terms and Conditions for yourself or on behalf of your child or a child in your legal care. If you are accepting those Terms and Conditions on behalf of your child, please be aware that you are legally liable and fully responsible for his or her use of this Site. Each registration is for a single user only.

 

YOUR ACCOUNT

You can create an account at any time or when purchasing items on this website. You can also place an order on this Site without creating an account. Note you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account.

Please ensure the details you provide us with on registration are correct, complete and up to date. Inform us of any changes to those details (e.g. change of email or postal address). You can access and update your details using the ‘My Account’ area of the Website.

 

ORDER ERROR

If you made an error in the order and the order has been confirmed, please notify us immediately by emailing us at info@decadencedelivered.co.uk. We will always try our best to amend your order, however sometimes this may not be possible especially if the cookies have been baked.

 

PRICES & SERVICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Delivery charge is an additional cost.
Please refer to our Delivery tab (link) for full details.

 

DELIVERY POLICY

At the product page where you choose your cookies, you are able to select the dispatch date of your order.
Please note that the date of your delivery will depend on what time and which day you have placed the order.

If you place your order before 1pm Monday to Thursday, your order will be dispatched the next day for delivery the day after. Orders placed before 1pm Friday, will be dispatched Saturday for delivery the Monday after. Orders placed after 1pm Friday, anytime Saturday or Sunday, will be dispatched Monday for delivery Tuesday. We are not able to guarantee the actual delivery date because this will depend on Royal Mail.

 

You have 3 delivery choices:

- Royal Mail 1st class

- Royal Mail Guaranteed 1pm delivery

- Royal Mail Guaranteed 1pm Saturday delivery

 

For Royal Mail deliveries, 93% of our deliveries will be delivered as expected and almost all remaining deliveries will take place one day after that. We wish we could provide more certainty, but at this time Royal Mail does not offer a guaranteed one-day delivery service, so we cannot guarantee the exact delivery date

In the event of a delay by Royal Mail we are unable to offer a refund or a resend of your delivery.

In the event of a non-delivery (cookies not arrived 3 days after intended delivery date) please contact Decadence Delivered at info@decadencedelivered.co.uk. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

We are unable to provide delivery notifications for Royal Mail orders as we do not obtain proof of delivery.

Timed deliveries are not available.

 

PAYMENT

You may pay for the items which you order online by supplying your credit/debit card or details on the secure online order form. We regret that we cannot accept cheques or cash as payment online.

 

DAMAGE AND REFUNDS

If upon delivery the product is damaged, different from the one you have ordered (for example a different flavour or the wording is incorrect), or the order is incomplete, when you receive it, please notify us immediately for investigation, if found to be the case we will refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

We will only provide a refund to the original credit card or debit card account used for placing the online order. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Since taste is a very personal matter and subjective we cannot make refunds for products returned on the basis that the taste is simply not to your liking.

 

INFORMATION SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a suitable physical, electronic and managerial procedure to safeguard the information we collect from you. We will not sell, distribute or lease your personal information to third parties at any time. We do not record or keep any financial information at any time.

For any other questions, please feel free to email us. Our email address is info@decadencedelivered.co.uk

 

AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website.

 

OUR DETAILS

Ofice: Decadence Delivered, 65 Forde Avenue, Bromley, BR1 3EU.

 

Thank you for taking the time to read our terms and condition. If you have any questions, feel free to email us at info@decadencedelivered.co.uk

Privacy Policy

For the Terms and Conditions click here

What is this Privacy Policy for?

This privacy policy sets out how this website, Decadence Delivered uses and protects any information that you give Decadence Delivered when you use this website.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Further more the way this website processes, stores and protects user data and information will also be detailed within this policy.

Decadence Delivered may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken
to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

 

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

 

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

 

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do
so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

 

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Comments and feedback

You agree that any comments, suggestions or ideas submitted online, by email, by post or via social media can be used by us without restriction.

We will monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You are responsible for any comments you make and their accuracy and we take no responsibility or liability for any comments posted by you or any third-party.

We reserve the right to amend this privacy policy at any time, so please review it frequently

 

 

 

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